Refund and Claims Policy
Translation for convenience; the Russian version prevails. Nothing here limits your mandatory statutory rights, including rights under the law of your country of residence.
1. Cancellation
1.1. You may cancel the contract at any time (Art. 32 of the Russian Consumer Protection Law, Art. 782 of the Russian Civil Code) via "Support" in the bot or lektorov1ch@outlook.com.
1.2. On cancellation you receive the amount paid minus the cost of the part of the service actually provided and the Provider's actual expenses, to the extent permitted by law. As a rule, the provided part is calculated pro rata to the days of access elapsed. Access already provided is taken into account under the law but does not by itself remove your mandatory consumer rights.
2. Defective service
2.1. If access was not provided through the Provider's fault or the service was defective, you may exercise the remedies provided by law. If a payment cannot be matched to an order (e.g. a duplicate payment), the bot refunds it automatically.
3. Refund method
- Telegram Stars: refunded to your account via Telegram. Telegram may only support full refunds; where a smaller amount is due, the Provider will agree a lawful refund method with you or refund in full.
- YooKassa (if used): refunded to the original payment source.
- Robokassa (if used): refunded to the card used for payment. Refunds are made in rubles; the amount in your card currency depends on your bank's exchange rate.
4. Timing
Requests are reviewed and refunds made within 10 calendar days of receipt unless the law sets another period.
5. Claims
Claims: lektorov1ch@outlook.com or "Support" in the bot. Please include your Telegram ID/username and order number if available (not mandatory). Every request is registered and answered within the statutory period or, if none, within 10 calendar days.
6. Contacts
Лекторович Евгений Павлович, INN 731103735984 · williamlester484@gmail.com · @noxargents